Today, Minister Lulëzon Jagxhiu signed the decision approving the Manual for Reducing Administrative Burdens for Citizens and Businesses, which establishes a unified approach to identifying, reviewing, and simplifying administrative procedures.
Reducing administrative burdens entails more than just removing unnecessary procedures; it involves reviewing service delivery methods, eliminating superfluous requirements, cutting down on documentation and administrative steps, and re-engineering processes prior to their digitization.
Results achieved over the past three years demonstrate the tangible impact of this process: 120 central- level services and approximately 750 local-level services have been simplified, while 107 unnecessary services lacking a legal basis have been eliminated.
With the approval of this Manual, the process adopts a standardized methodology. Each procedure will be evaluated based on its legal basis, necessity, and proportionality, with the aim of eliminating requirements and steps that do not create value for citizens or businesses.
This approach is particularly crucial for the digitization process. Public services must first be simplified and then digitized, ensuring that technology eliminates bureaucracy rather than merely shifting it from the service counter to the digital screen. In practice, this means fewer documents to gather, fewer service counters and procedural steps, reduced time and costs for citizens and businesses, as well as faster and more accessible services.
The reduction of administrative burdens and the simplification of public services are evolving from a reform process into a standardized approach for public administration.
This manual was prepared with the support of OECD Sigma.
