Yesterday, at the Ministry of Digitalization and Public Administration, Siim Sikkut was received, a former CIO of the Estonian Government and managing partner at Digital Nation.
At the meeting, an open discussion took place on Estonia’s experience as a global leader in digital transformation and ways in which digital infrastructure and services can be further developed in Kosovo, with a focus on systems interoperability, data infrastructure, and artificial intelligence.
A special focus was placed on the interconnection of systems, so that the movement of citizens from one institution to another is replaced by the exchange of data between institutions. This is particularly important for the provision of life event-based services, where institutional coordination and interaction enable more integrated, proactive and personalized services.
Moreover, the discussions touched upon the opportunities for the wider use of artificial intelligence in public administration, as well as the development of digital ecosystems in education and health.
Estonian experience constitutes a valuable point of reference in the work to build a modern and digital public administration, where technology serves to solve concrete problems and meet the needs of citizens, said Minister Jagxhiu, among other things.
