As part of the fourth edition of the international conference KosovaPAR 2026, the Minister of Digitalization and Public Administration participated in the high-level ministerial plenary session, together with the Minister of Public Administration of Montenegro, Marash Dukaj, the Minister of Public Administration of North Macedonia, Goran Minchev, and the Director for Digital Economy at the Ministry of Justice, Public Administration and Digital Transformation of Croatia, Maja Vitaljić.
The session was moderated by Nick Thijs, Senior Policy Advisor at OECD/SIGMA, and opened with a keynote address by Siim Sikku, Managing Partner at Digital Nation and former CIO of the Government of Estonia.
In his speech, the Minister emphasized that the value of public administration should be measured through the concrete benefits that citizens receive from institutions – fair decisions, faster and simpler services, and institutions more responsive to their needs.
He highlighted three main directions in which work is being done in Kosovo: the professionalization of the civil service through merit-based recruitment, strengthening accountability and institutional performance management, and the transformation of public services through digitalization and simplification of administrative procedures.
So far, over 330 public services have been digitalized through the e-Kosova platform, while over 730 administrative services and procedures have been simplified.
It was also stated that another focus is the expansion of integrated services according to life events, enabling the coordination of institutions and the provision of easier services to citizens, without the need to visit different institutions or to constantly submit the same data.
The Minister also emphasized the importance of preparing for the integration of artificial intelligence into public services, with the aim of providing more personalized, proactive and efficient services, while ensuring responsible and safe use of technology.
The success of reforms is measured by the citizens’ experience: fewer steps, less waiting, less administrative burden and more trust in institutions, he added.
The KosovaPAR 2026 conference continues with panels and discussions on the future of public administration, trust in institutions, public value creation and digital transformation.
