From reform to results – Better services, trust and accountability
The next plenary session of the international conference KosovaPAR 2026 was dedicated to how public administration reforms and digital transformation translate into better, more accessible and more efficient services for citizens.
The session was moderated by Dr. Mesi Hoxha, Senior Advisor to the Minister of Digitalization and Public Administration.
The panel consisted of Marian Lemke, Senior Advisor at OECD/SIGMA; Artan Dreshaj, Acting General Secretary at the Ministry of Digitalization and Public Administration; Nick Thijs, Senior Policy Advisor for Public Administration and Service Delivery at OECD/SIGMA; and Bojana Bajić, Digitalization and Innovation Officer at ReSPA.
Discussions focused on the importance of simplifying procedures prior to digitalization, inter-institutional coordination, and adapting services to the needs of the citizens. It was emphasized that the success of reforms is not measured only by the strategies and technology developed, but by their implementation and concrete improvements in the provision of public services.
As an example of the results of digital transformation in Kosovo, data from the eKosova platform was presented, through which, since its launch in 2021, around 22 million services have been provided and 1.1 million citizens have been registered.
Strengthening institutional coordination, simplifying processes, and improving user experience remain essential to turn public administration reform into tangible results for citizens. KosovaPAR 2026 is organized by the Ministry of Digitalization and Public Administration of the Republic of Kosovo.
